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You will receive an email from ShopeePay (invoicing.sis@shopee.com), containing copies of your Invoice, Official Receipt, and Acknowledgement Receipt. These documents shall be sent every month, covering the transactions from the previous month:

There is no action or response required from you upon receiving this email. Note that if there are no related fees or cash-in amounts from your ShopeePay transactions during the previous month, the system will not generate the corresponding document.

Other FAQs:

Q: What is this email?

A: This email provides a summary of the admin fees billed by and paid directly to ShopeePay and/or your cash-in transactions via Direct Debit, Over-the-Counter (OTC), Non-Bank, and Online channels from the previous month. The copies of your Invoice, Official Receipt, and Acknowledgement Receipt are attached to this email, which you will receive every month.

Q: Who is the sender of the email? 

A: The official email address that will send out this email is invoicing.sis@shopee.com 

Q: When will I receive this email?

A: Email will be sent to all users every 8th of the following month (i.e. December 2023 Billing and Receipts will be sent to all users on January 8, 2024).

Q: I received an email with the subject: [Invoice generated] Your invoice has been generated. 

Did this email come from ShopeePay? Is this email the same as ShopeePay Invoice and Receipts?

A: Yes, this is the same email. Moving forward, the email subject will be ShopeePay Invoice and Receipts, and the email will be from the same sender: invoicing.sis@shopee.com.

Q: What is the content of the email?

A: The following documents will be attached to the email if you have applicable ShopeePay transactions during the previous month:

• Invoice: Summarizes the admin fees billed by ShopeePay

• Official Receipt: Summarizes the admin fees paid directly to ShopeePay

• Acknowledgment Receipt: Summarizes the cash-in amounts via Direct Debit/Over-the-Counter (OTC)/Non-Bank/Online channels

Q: How come there are some fees not included in the attached documents?

A: Only the fees billed by and paid directly to ShopeePay will be captured in your invoice and receipts, which include admin fees (e.g. from send money transactions) and the total amount received by your ShopeePay account from your cash-in transactions via Direct Debit, Over-the-Counter (OTC), Non-Bank and Online channels.

Other fees charged by our payment service providers or bank partners will not be included in the documents you will receive monthly.

Q: What do I need to do after receiving the email?

A: There is no required action from you upon receipt of the documents.

Q: Is there a required payment for the received documents?

A: There is no required payment from you for the documents received.

Q: Will I receive these documents if I do not have transactions for the covered month?

A: No, the user will not receive an Invoice and an Official Receipt if there are no ShopeePay transactions involving payment of admin fees. Furthermore, the user will not receive an Acknowledgment Receipt if there are no cash-in transactions via Direct Debit, Over-the-counter (OTC), Non-Bank, or Online channels during the previous month.

Q: Who can I reach out to if I have any questions about this email?

A: For any questions, you may call our ShopeePay Customer Service.